FREQUENTLY ASKED QUESTIONS
Frequently asked questions
The label says keep refrigerated, does that mean refrigerate after you open it?
No, cold pack must be refrigerated at all times, before and after opening.
What is the difference between cold pack and snack spread?
Are Pine River's products kosher?
Is Pine River's sausage gluten free?
Do Pine Rivers cheese spreads contain gluten?
For all flavors except for our Spicy Beer flavor: No ingredient contains gluten, but we cannot guarantee absence of gluten. Our Spicy Beer Cold Pack is made with real beer which contains gluten.
What type of gelatin is used in the gummies?
The gelatin source in all our gummy products is pork and/or beef source.
What is the source of the rennet in Pine River's cheese spreads?
Our cheese products are manufactured using microbial (non-animal sourced) enzymes. Please note, Aged Asiago Cheese Spread does include "animal-sourced rennet".
Can Pine River's Cold Pack be frozen?
Yes, but only for up to 6 weeks.
Can Pine River's Snack Spread be frozen?
No, we don’t recommend it.
Can Pine River's sausage be frozen?
Yes, sausage is ok to freeze, but not recommeded as it will change the texture of the product.
How do you read the lot numbers? What is the expiration date?
The top line reads “BEST WHEN USED BY” and is followed by a date in MM DD YY format.
The bottom line starts with the 5 digit lot number that corresponds to the year and day of the year:
1st digit = Day of the week (1=Sunday, 2=Monday... etc.) (above 4= Wednesday)
2nd digit = last digit of the year (above 7 = 2017)
3rd, 4th & 5th digits = day of the year (above 346= December 12th (346th day of the year)) 47346 = Wednesday, December 12th, 2017
The next 4 digit number represents the cup number for the batch (above 28th cup of batch)
The last 2 digit number represents the batch number for that specific day (above 01 = batch 01)
How do we start a fundraiser?
Call or email us, we don’t sell direct, we will give you the phone number of a local distributor to help you do a fundraisier.
What is profit percent?
You will have to contact your distributor to find that out, each one has different percentages.
We received our fundraising order and we have a missing item?
Please contact the chairperson of the organization that did the sale.
We received our fundraising order and we are missing our prize?
Please contact the chairperson of the organization that did the sale, we only supply the food items.
The fundraiser ended and we didn’t get our order in on time, can we still get the product?
Please contact the chairperson of the organization to see if they will accept late orders.
Do you have a retail store in our area that sells your cold pack?
Our cold pack may be found by using our store locator.